Experts say a teen needs psychiatric residential care. His dad is struggling to get help for him

Brandon Wheeler and his son, Austin, who is referred to by his middle name and is shown here, spent a week in the emergency room in Idaho Falls in May. It was Austin’s fifth visit to the ER due to a mental health crisis in 13 months, each time leaving him stuck in a hospital room for days waiting for care. | Whitney Bryen, InvestigateWest
Editor’s note: Here is an update on Austin’s case: The state is paying for his care, but he is still not receiving treatment. Now the challenge is to find him a place to go.
(InvestigateWest) — In a dark and sterile hospital room, the light from a cellphone highlighted the exhaustion on Brandon Wheeler’s face as he checked for an email offering help for his son. It wasn’t there.
He looked over at the hospital bed where Austin crammed another handful of Sour Patch Kids candies into his mouth. It was one of the only foods Wheeler’s son could taste after burns from a cigarette lighter — abuse he suffered as a toddler — destroyed most of his taste buds.
That abuse is why Wheeler adopted Austin, who is being referred to by his middle name in this story. And it’s why Wheeler has returned to the Idaho Falls emergency room for the fifth time in a year seeking care after his now 15-year-old son attacked a resident at his group home and threatened to kill himself.
“When do I get to go home?” Austin asked.
“I don’t know, buddy,” Wheeler said. “We’ve got to get you some help first.”
Finding care for Austin has been a yearslong obstacle course full of barriers. Without adequate treatment, Austin’s anger, depression and violent outbursts worsened, and now his doctors say he needs 24-hour care at a psychiatric residential treatment center.
There aren’t any options in Idaho, but Wheeler found a solution: A Montana center is willing to help, and Wheeler just needs the state of Idaho to provide the Medicaid funding to cover it.
But Idaho won’t pay.
The state is denying those benefits for Austin and more than 200 other kids like him every year. Instead, the state points those families back to community resources that have already turned them away, aren’t equipped to treat them or don’t exist, trapping low-income kids with life-threatening symptoms in a state of crisis. Those kids are passed from one facility to the next until they turn 18. And then, too often, they end up in prison. Or worse.
Over the past five years, health care providers have told Idaho Medicaid that 1,927 youth need the highest level of psychiatric treatment available, according to data provided by the state. Fewer than one-third of those directives were funded by the state. That has deprived 1,357 children with the most severe needs of their recommended care.
State health leaders say it’s not about the money. It’s about keeping kids at home as long as possible and exhausting all other options before granting the most extreme, and potentially traumatizing, kind of care.
Parents, children’s behavioral health advocates and attorneys say Idaho is violating a federal law called the Early and Periodic Screening, Diagnostic and Treatment, or EPSDT. It requires states to pay for all “medically necessary services” for children and young adults under 21 who are covered by Medicaid. Federal investigators opened an ongoing probe into the state’s compliance triggered by a complaint from an Idaho nonprofit last year.
Marsha Lillie-Blanton, who developed reporting and oversight measures in 2010 for the Centers for Medicare and Medicaid Services to ensure states are complying with federal health care requirements, called EPSDT the nation’s strongest Medicaid benefit.
“By federal law, kids’ medically necessary needs have to be met. Period,” she said.
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States across the country are falling short of that responsibility, especially when it comes to behavioral health. Kids’ mental health is declining, and health care attorneys say some states are relying too much on expensive and intense inpatient care, like psychiatric residential treatment. Removing kids from their homes for treatment should be a last resort.
But in Idaho, attorneys and children’s behavioral health advocates say, the state isn’t providing enough of that care.
For some kids, like Austin, it may be the only thing that can save them.
‘Threat to himself and others’

Brandon Wheeler and his son, Austin, in the hospital room. | Whitney Bryen, InvestigateWest
Austin’s many diagnoses, each requiring specialized treatment, have made finding care in Idaho feel futile to Wheeler. Austin has been diagnosed with post-traumatic stress disorder, autism, depression and behavioral disorders that cause him to be defiant and aggressively act out.
Behavioral health services are limited across Idaho, especially for low-income children like Austin who are covered by Medicaid. Help is scarcer in rural communities like Chester in southeast Idaho where Austin lives. And Austin’s options are even more restricted because he has developmental disabilities, too. He is 15 but looks and acts more like a 10-year-old.
Disability centers that could ease Austin’s cognitive challenges won’t admit him because of his defiant behavior. Behavioral health facilities can’t or won’t help him because of his disabilities or because he is too aggressive. Emergency rooms and respite care are temporary and provide only immediate stabilization, not the long-term care that Austin’s doctors say he needs.
Austin was born in a Texas hospital with heroin in his system. He lived at his grandparents’ remote home where he endured emotional, physical and sexual abuse, Wheeler said. His lips were stapled shut. His tongue burned with cigarette lighters. He was left in a swing outside for days at a time without food or water.

To pass the time, Austin Wheeler plays games on a tablet from the hospital bed where he was relegated after another episode of violence and threats of suicide. Kids with untreated mental illness are more likely to end up behind bars. That’s where Brandon Wheeler fears his son will end up if Austin doesn’t receive the help he needs, and soon. | Whitney Bryen, InvestigateWest
Austin was 4 when child protective services came. Wheeler said it took them three days to find Austin, who had been living in the woods, alone, eating bugs and using a plastic tarp to stay warm.
“He’s a survivor in every kind of way,” said Wheeler, who with his wife, Shanna, took in Austin and his sister after seven failed foster placements. Austin was 9.
A yearlong stay at a residential treatment center in Texas improved Austin’s coping skills, calming his behaviors and making him more manageable at home. After moving to Idaho in 2018, a young neighbor told Austin that he was being abused, triggering Austin’s aggressive behavior. One night, he broke into his dad’s gun safe and said he was going to “take care of it.” That led to another yearlong stay at a group home with 24-hour supervision. He was able to return home for a few years after that until Shanna Wheeler died from breast cancer, sending him into another crisis.
Austin refused to eat and lost nearly 40 pounds. He screamed and wailed uncontrollably, without knowing why. His night terrors returned. Thoughts of suicide and violent outbursts escalated.
In April 2023, one year after his mom died, Brandon Wheeler took Austin to the emergency room after he bit the hands of two of his siblings, causing wounds that required medical attention, and threatened to hurt himself.
Another episode of self-harm and violence sent him back to the ER in May.
And again in June.
And July.
That’s when one of the people caring for Austin confirmed that he needed the highest level of care and sent a letter recommending psychiatric residential treatment to the state.
“He absolutely is a threat to himself and others, most importantly his siblings and his family. He threatens to harm people regularly by grabbing knives, threatening to make weapons, threatening to burn people, threatening to jump out of windows and punch walls,” Kade Anderson, a physician’s assistant specializing in psychiatric care at Ascend Mental Health Center who treated Austin, wrote to the state. “Please reconsider that this is a medical necessity for his benefit and for the benefit of his family.”
Dr. Mark Jennings, a child psychiatrist who treated Austin last year after threats of suicide and violence toward family members, also wrote to the state saying that Austin “has not been successful in an outpatient setting.” Jennings wrote that residential care will help by “providing a structured environment that will maintain safety for the child.”
The federal law protecting children’s care guarantees access to routine medical and dental check-ups, screenings to detect potential problems, diagnostic assessments to identify those problems, and treatment to control or correct them. Most medical, mental health and dental care promised under the law is funded without families knowing it, said Juliet Charron, deputy director of Idaho Medicaid and Behavioral Health.
The law requires Idaho to fund all medically necessary care even if it’s not covered under the state’s Medicaid plan. For that treatment, like psychiatric residential care, the state requires physicians to get preapproval.
Idaho’s Children’s Medicaid team decides which services are funded, but they don’t have enough staff to keep up with the requests. So, the state contracts with Telligen, an Iowa-based company that employs health care workers who review the requests and make recommendations. The company works with at least seven other states. On its website, Telligen highlights its work in Idaho ensuring “services are authorized only when medically necessary” and touts its success saving the state nearly $5 million in 2019. Telligen declined to speak to InvestigateWest for this story.
A mental health counselor and two social workers who work for the state are part of the Medicaid team that decides which care to fund but rarely deviates from Telligen’s recommendations, said Angie Williams, a bureau chief for the Idaho Department of Health and Welfare.
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“While the final decision fully rests on Idaho Medicaid, as Telligen is the contractor, these decisions are such a high risk that it is most appropriate for (Telligen’s) child psychiatrist to review all information and make the decision on medical necessity for psychiatric residential treatment facility level-of-care,” Williams wrote in an email.
A child psychiatrist employed by Telligen who reviewed some of Austin’s records but has never treated or even spoken to him disagreed with his medical providers. The request was denied.
Instead, Telligen’s doctor recommended placement in a facility for intellectual disabilities, or in-home care utilizing local providers for behavioral therapy, medication management and respite care. Those are the same centers that have refused to care for Austin. Or, that were unable to prevent the decline that led to Austin’s ER visits and his need for more intense treatment.
Idaho is more likely to deny psychiatric hospitalizations for kids than other care that’s guaranteed under the law but requires preapproval, state data shows. Since 2019, Idaho Medicaid has agreed to fund 29% of requests for psychiatric residential treatment compared to 75% of all other EPSDT care requests. And that’s intentional, Charron said.
Removing children from their homes is a last resort, Charron said. The state prefers community care services in which kids can receive therapy, medication monitoring, help applying for food or housing assistance, and for individualized education plans with schools.
Residential care has historically put children at risk of abuse, neglect and isolation, which is why state and national standards prioritize treating children at home.
“That’s always the goal,” Charron said, “to keep them at home.”
Four decades of failing kids
Poor access to treatment leaves children in Idaho and nationwide at increased risk of suicide, according to a Mental Health America report. Children with untreated mental illness are more likely to rely on public assistance. Fail or drop out of school. And end up behind bars.
Austin has been detained by police at least a dozen times. He usually ends up at an emergency room for a few days before being sent home. But in 2020, a prosecutor filed charges against Austin after he punched holes in the wall at school, broke a desk and a chair, and stabbed his teacher with a fork. All 12 charges were dropped after mental health evaluation found Austin incompetent to stand trial.
“We got lucky,” Wheeler said. “If he hadn’t been found incompetent, they would have sent him to juvenile detention, and that would have been it.”

Brandon Wheeler checks his email from the hospital room where his son has spent the past week waiting for help. Since August, Wheeler has been advocating for Austin to receive the highest level of psychiatric residential care. But the state won’t pay, so Wheeler waits for a message about other treatment options. | Whitney Bryen, InvestigateWest
For more than four decades, Idaho has failed to fulfill its obligation to care for children in their communities, resulting in worsening symptoms and the need for hospitalization, attorneys and children’s healthcare advocates said.
In 1980, a 15-year-old known as Jeff D. sued the Idaho governor and other state officials for failing to provide adequate treatment to indigent children at one of Idaho’s psychiatric hospitals. Attorneys in the landmark case argued that community treatment is a constitutional right guaranteed to children and the state’s failure to provide that “in the least restrictive environment” led to the need for restrictive, residential care.
In 2010, 30 years into that legal battle, Lillie-Blanton’s federal oversight team discovered that Idaho was violating the EPSDT law, according to emails obtained by InvestigateWest.
“Our concerns are that the state’s prior authorization process for EPSDT services may impose a significant barrier to access for such services,” reviewers stated in an email to the director of Idaho’s Department of Health and Welfare.
The state worked with federal compliance officers for more than two years, rewriting state policy to comply with the law, emails show.
Then, in a 2015 court settlement, the state promised to deliver “publicly-funded community-based mental health services to children” by taking full advantage of Medicaid benefits, including those required under the sweeping federal law. The goal was to treat children earlier and at home to avoid the need for residential care later. But children who need more than counseling or a specialized plan to keep them on track at school are still forced to leave home for treatment.
Charron, who began working for Idaho’s Medicaid and Behavioral Health departments in 2021, said intensive at-home services are pivotal in preventing hospitalization or crisis. That’s also the care that Idaho is most lacking, she said.
“Because of a lack of those services in our state, families are getting to the point where they’re in crisis and, yes, sometimes that means they end up needing a psychiatric residential treatment facility or another residential treatment center,” Charron said.
That gap in care leaves more than 300 Idaho kids per year to deteriorate beyond the capabilities of their families and local treatment centers, and, according to their health care providers, in need of psychiatric residential treatment. In 2023, doctors filled out the preapproval application for 333 kids asking the state to fund that care.
Williams, who oversees requests for that treatment, said some of the families asking for that care don’t understand what it is or what alternatives are available. And clinicians aren’t well-versed in other options available to patients causing them to overlook other options and prematurely recommend the highest level of care, which can be traumatizing for children who are already struggling. The state works with families and providers to determine the best treatment before approving or denying their request, Williams said.
“What you’re not seeing in those denials is the approval for other services that are more appropriate,” she said. “We’re not just denying them without any services.”
But the services provided to Austin still fell short. A team of state employees who work in Medicaid, developmental disability services and behavioral health have been working with Wheeler to find alternatives for Austin and help him access that care.
Community providers couldn’t offer the level of care or the frequency that Austin needs to be safe at home, they determined. Four behavioral health centers refused to admit Austin for short-term care. He was also rejected by all of the state’s long-term residential care facilities that accept Medicaid, which would still remove Austin from his home but are less restrictive than the psychiatric facility the state refused to fund.
Now, the team has decided that Austin may need the highest and most expensive level of care that Wheeler has been advocating for since August. But they cannot override the previous denials to pay for that care.
Disability Rights Idaho filed a complaint with federal overseers in August accusing the state of refusing to pay for needed treatment for children and calling for an investigation and accountability for the state’s “failure to comply with federal law.” Staff at the nonprofit advocacy group said they have been interviewed by federal investigators.
Director of Disability Rights Idaho Amy Cunningham helped rewrite state policy after federal compliance officers found Idaho in violation of EPSDT in 2010.
Despite court orders and federal pressure, Cunningham said, “Idaho has just never gotten it right.”
‘Sanctions are rare’
Idaho isn’t the only state failing to care for kids at home.
Families in Georgia, New York, Iowa, Michigan and Colorado are suing state leaders and health departments they say violated their children’s right to treatment. These children, like Idaho youth, face intensifying symptoms, unnecessary hospitalizations and commitment to the juvenile delinquency system, according to the lawsuits.
Geron Gadd, an attorney for the National Health Law Program who represents the families suing Georgia, said federal law is clear when it comes to states’ obligation to provide community treatment to kids. And, the law clearly requires states to fund psychiatric residential treatment, but only when it’s medically necessary, she said. That’s where it becomes murky.
“There are sometimes disagreements about what a child needs, and that can lead to a valid denial of coverage of psychiatric residential treatment,” Gadd said. “It is therefore key that people who really know the child’s strengths and needs make the determination and that meaningful choices are available to children and their families. Too often, children who need intensive home and community-based services receive clinical recommendations for psychiatric residential treatment only because the state fails to provide medically necessary home and community-based services.”
Does having no other option make a psychiatric institution medically necessary? That’s for the courts to decide, Gadd said.
The Centers for Medicare and Medicaid Services is charged with ensuring that states provide needed treatment to kids through EPSDT and other federal benefits. But there is little enforcement.
When Lillie-Blanton oversaw quality control, she said her small team struggled to monitor 50 states. She developed reporting requirements in 2010 to more easily identify states not complying with federal programs. The task remained overwhelming.
“Our ability to do a really detailed review was not what you would want,” Lillie-Blanton said.
For states that violate children’s federal health care protections, Lillie-Blanton said, “sanctions are rare.”
Federal oversight is focused on working with states to correct Medicaid violations instead of punishing them, she said. Federal funds could be reduced but rarely are because the calculations are too complicated. And stopping Medicaid funding altogether would punish low-income residents who are covered under the program more than the states that misuse it, she said, so that’s not an option either.
Closer to adulthood, closer to jail
Lax enforcement leaves families little recourse against states they feel aren’t complying with the law.
Brandon Wheeler appealed the state’s decision not to fund his son’s care. That was denied.
With nowhere else to turn, Wheeler is seeking help from an attorney.
In the meantime, his son continues to suffer.
In May, staff at a group home where Austin was staying called police after he attempted to put a girl in a chokehold and threatened to stab her with a broken CD, according to the Idaho Falls Police report. Austin also told officers that he was going to use a piece of metal to harm himself.
Police drove Austin in handcuffs back to the emergency room — his fifth visit in 13 months.
After a week in the ER, Austin was moved to a behavioral health center in Utah, where he stayed for three weeks before transferring to an Idaho residential facility that provides medication management and occasional group therapy and houses kids in the corrections system.
A counselor who evaluated Austin when he moved into the facility wrote that his “needs will be better served in a psychiatric residential treatment facility,” according to an email obtained by InvestigateWest that was sent last week to the team seeking care for Austin. She also said in the email that the facility could not keep him past July 15.
Wheeler doesn’t know what’s next for his son, but he will continue to fight.
Beginning July 1, Texas-based Magellan Health took reviewing the state’s requests and coordinating resulting care. A company spokeswoman declined to speak to InvestigateWest. Charron said the final decision will remain in the state’s hands.
Wheeler plans to reapply after the transition. In the meantime, Howard Belodoff, a legal aid attorney who represents Jeff D. and the other Idaho children who sued the state in 1980, is helping Wheeler appeal Idaho’s refusal to fund Austin’s care. The next step is a chance to plead Austin’s case to an administrative hearing officer who could uphold or overturn the state’s denials.
If that doesn’t work, Wheeler said, he’s willing to sue the state if that’s what it takes to get treatment for his son.
But that might take too long. Austin will be 16 in August, a year closer to adulthood and, Wheeler fears, a year closer to a jail cell.
“The reality is when you turn 18, they don’t care if you have special needs, you’re going to get thrown in jail,” Wheeler said. “I get that we want these kids to be treated at home, but that’s not always possible, and I’d much rather go visit him in a psychiatric facility than in the state pen.”
InvestigateWest is an independent news nonprofit dedicated to investigative journalism in the Pacific Northwest. Reach reporter Whitney Bryen covers injustice and vulnerable populations, including mental health care, homelessness and incarceration. Reach her at (208) 918-2458, whitney@invw.org and on X @WhitneyBryen.

Update on Austin’s case

Brandon Wheeler listens from the hospital chair where he slept the night before as his son asks for a shower and a toothbrush. Austin Wheeler hasn’t showered in three days. Austin’s hospital room doesn’t have a bathroom and ER doctors have done what they can for the teenager, who is stuck there waiting for a bed at a mental health facility that’s willing to treat him. | Whitney Bryen, InvestigateWest
(InvestigateWest) — For nearly a year, Brandon Wheeler has pleaded with Idaho’s Medicaid department to pay for expensive, life-saving care that doctors say his teenage son needs.
Two days after InvestigateWest reported on Idaho’s refusal to fund that care (see the story above), the state agreed to pay.
But Wheeler’s 15-year-old son, Austin, who is being referred to by his middle name, is still without treatment.
In August, when doctors first asked the state to fund the highest level of psychiatric treatment for Austin, Idaho didn’t have a facility that could provide that care. So Wheeler scoured the country and found that Yellowstone Boys and Girls Ranch in Montana was willing to help if Idaho was willing to pay. It wasn’t at that time.
Wheeler was relieved when the state approved the funding last week. But his anxiety quickly returned when he learned that the bed in Montana was filled and Austin had nowhere to go.
“It seemed like an open-and-shut case,” Brandon Wheeler said. “I never thought they’d deny us when we had so many people saying, ‘This is what he needs.’ Now, we’re back to square one on finding a place for him to go.”
Each year, doctors ask the state to pay for psychiatric residential treatment for about 350 Idaho youth, according to five years of state data. Fewer than one-third of those are approved, leaving 1,357 kids with the highest needs without that care since 2019, the data shows.
Juliet Charron, deputy director of Idaho Medicaid and Behavioral Health, said she did not know why Austin’s application was approved last week. Magellan Health, a Texas-based company that took over these applications on July 1 and approved Austin’s care, did not respond to questions about his treatment or about how it will assess the applications in the future.
Kim Hokanson has children with social emotional disorders, advises state leaders on how to get care to families like hers and assists other parents seeking treatment for their kids. Last year, she joined Wheeler in the fight for Austin’s care.
Hokanson credits several factors for the sudden reversal on Austin’s application: InvestigateWest’s article, a conversation she had with the Magellan’s CEO and a recent meeting where parents complained to state employees about the lack of help for kids in crisis, which all took place last week.
“This isn’t what the process should be. It shouldn’t be about who you know,” said Hokanson, who lives near Idaho Falls. “Unfortunately, I do think the public pressure being brought in (Austin’s) case made a difference. Most other families would have given up by now and then those kids go without treatment. It’s not right.”
Austin’s doctors wrote to the state last summer recommending he be placed in a facility with 24-hour psychiatric care after four visits to the emergency room in four months for violence against his family, his teachers, his counselors and himself.
“He absolutely is a threat to himself and others,” one of Austin’s mental health clinicians wrote to the state.
The state rejected the application to fund Austin’s care after a child psychiatrist who reviewed some of his medical records but never treated or spoke to Austin said it was unnecessary. The psychiatrist worked for Magellan’s predecessor, Telligen, who was contracted by the state to review those applications and make recommendations.
Charron said the state is willing to pay for necessary care, but removing children from their homes is a last resort.
Magellan took over all behavioral health services and approvals on July 1. State employees will no longer review applications like Austin’s, leaving those decisions to Magellan. A team of Magellan clinicians will review doctors’ notes and consult with the child’s clinicians to determine which requests to fund, Charron said. The state will take a compliance role and step in only if abnormalities or complaints are raised, she said.
On July 2, the day after InvestigateWest’s report was published, Wheeler reapplied for psychiatric residential treatment funding for his son. It was approved the following day.
“Nothing has changed,” Wheeler said. “We’re still dealing with the same issues as before. We’ve just spent all this time trying to get him the care he needs when he could have already been there.”
Idaho’s first psychiatric residential treatment facility, Idaho Youth Ranch, received its licensing and Medicaid certification last month and is now admitting kids. But it may not be equipped to care for Austin, Charron said. A team of state and Magellan employees and clinicians are looking into it, she said.
In addition to several behavioral health diagnoses, Austin suffers from severe childhood abuse and developmental disabilities that many treatment centers are not equipped to handle. The facility in Montana that was willing to take Austin last year is set up and staffed to care for kids like him.
Two days after Austin’s application was approved, he was kicked out of an Idaho residential facility that houses kids in the corrections system. Austin broke several chairs and attempted to punch and kick staff. It was the only facility in the state willing to take him after his most recent visit to the emergency room in May. With no other options, Wheeler brought Austin home to wait while he searches for another psychiatric residential treatment facility willing to admit his son.
Fewer than 24 hours after Austin returned home, he had assaulted Wheeler, threatened his siblings and said he was going to hurt himself.
“It’s not safe for him or for the other kids,” Wheeler said. “But what else can I do at this point?”
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Source: eastidahonews.com